STOCK PRODUCT FAQS

The minimum for our products is 1 case.

We offer four different options for placing your order with TricorBraun Flex.

1. 1. ONLINE - Create an account and order on online. (www.TricorBraunFlex.com) Just go to the upper right side from our home page.
2. 2. PHONE - You can place your order by phone, just call 1.800.562.2247 between the hours of 7 am -to- 5:00 pm PST.
3. 3. EMAIL - Send us your order to us at: CustomerService@TricorBraunFlex.com and we will confirm your order within 24 hours.
4. 4. FAX - Fax us your order at: 425-990-8582

Orders usually ship within 24-48 hours after being placed.

We recommend sending samples prior to placing your order so you can try the bags/pouches with your product and make sure that they will work for your needs prior to committing to a case. Our size descriptions for our items (i.e. “8oz. stand-up pouch”), are based on whole bean coffee, so if your product has a different density, then you will be able to fit a different amount within the “8oz.” bag.

We also recommend that you try the samples with each variety of your product that you offer If you are packaging coffee, please note that the type of roast (light/dark) will affect the fill height. For more information, visit our blog post The Impact of Roast on Fill Height.

We do offer volume discounts, which vary depending on the item. Please contact a CSR representative for more details.

We ship products from either our main warehouse in Woodinville, WA or our regional warehouses in Lansdale, PA and Des Moines, IA.

We offer free Ground service on all stock orders that meet or exceed $350, within the contiguous 48 states.  Bundle your orders and let us take care of the shipping!

Yes. We regularly ship to Europe, Latin America, Africa and various other locations around the globe. We compare shipping quotes with various shipping companies to get you the best possible shipping rate. Additionally, we have distributor partners who carry our product line in Europe and Costa Rica, email Bags@TricorBraunFlex.com for more information. Canada orders now require customer to use their own broker for shipping. Orders to Canda without a broker will not be processed, and refunded.

The most common application of the one-way degassing valve is for fresh roasted coffee. Fresh roasted coffees emit large amounts of gas (CO2) for several days after roasting. At the same time, coffee requires protection from air to maintain its fresh roasted taste. A coffee roaster must seal his coffee in a package that will (1) not allow air to enter the bag to spoil freshness, and (2) will allow the CO2 emitted from coffee to escape out of the bag.

For more information, please see the One-Way Degassing Valve section of this website or call a customer service representative at 800-562-2247.

Our quality control and customer service team members can help provide the certification and compliance assurance letterheads you may need. Feel free to reach out to our customer service department via the "Contact Us" webpage on the upper right hand corner of the website website for more information.

If needed, you can always request a sample for your usage. Please use the "Contact Us" button on the upper right hand corner of the website.

We offer other services and features such as valve installation, cutdown, hot stamp, and label application. Feel free to reach out to inquire about any services and projects you may have in mind! If you have any questions,please use the "Contact Us" button on the upper right hand corner of the website.

We can offer up to 40%* PCR content in your packaging, helping you achieve sustainability without compromising on quality. We also carry Biotre as a sustainability option for consumers. Biotre 1.0 is our stock line up item, which features home compostability. Biotre 2.0 and 3.0 are available for full custom projects, and the 3.0 version can be commercially composted.

Packing, palletization, shipping options, warehousing, and drop shipping.

Upon order placement during checkout, you can check and see where the order will be shipping from and the costs that will be applied to the order. Our primary carrier is FedEx, and you are also able to choose the speed of which the order will ship out. Orders over 200lbs will typically ship out via LTL carrier, unless an expedited form of shipping is requested.

Our bags offer heat seal capabilities, which allows moisture and/Oxygen protection. Depending on your product, we can send you samples to do self testing. 

If you are experiencing any issues with your product, or if you would like to return your product please reach out to our customer service department, and we will gladly take care of the issue. 

We have various packaging materials, including but not limited to Kraft, Biotre, Foil, PET, and laminated structures. Each have their own advantages with barrier properties and shelf life. Our bags are built to ensure the stability of your product.

TricorBraun Flex’s proven process will guide your packaging decisions from napkin sketch all the way to the retail shelf. Click below to get started.