What is the minimum for a stock bag order?
The minimum for our products is 1 case.
How do I place my order?
We offer four different options for placing your order with TricorBraun Flex.
- 1. ONLINE - Create an account and order on online. (www.TricorBraunFlex.com) Just go to the upper right side from our home page.
- 2. PHONE - You can place your order by phone, just call 1.800.562.2247 between the hours of 7 am -to- 5:00 pm PST.
- 3. EMAIL - Send us your order to us at: CustomerService@TricorBraunFlex.com and we will confirm your order within 24 hours.
- 4. FAX - Fax us your order at: 425-990-8582
What is the lead time for stock orders?
Orders usually ship within 24-48 hours after being placed.
Why do you recommend that I receive samples prior to placing my order?
We recommend sending samples prior to placing your order so you can try the bags/pouches with your product and make sure that they will work for your needs prior to committing to a case. Our size descriptions for our items (i.e. “8oz. stand-up pouch”), are based on whole bean coffee, so if your product has a different density, then you will be able to fit a different amount within the “8oz.” bag.
We also recommend that you try the samples with each variety of your product that you offer If you are packaging coffee, please note that the type of roast (light/dark) will affect the fill height. For more information, visit our blog post The Impact of Roast on Fill Height.
Do you have volume discounts?
We do offer volume discounts, which vary depending on the item. Please contact a CSR representative for more details.
Where is your warehouse located?
We ship products from either our main warehouse in Woodinville, WA or our regional warehouses in Lansdale, PA and Des Moines, IA.
Does TricorBraun Flex have shipping discounts?
We offer free Ground service on all orders that meet or exceed $350, within the contiguous 48 states. Bundle your orders and let us take care of the shipping!
Does TricorBraun Flex ship internationally?
Yes. We regularly ship to Europe, Latin America, Africa and various other locations around the globe. We compare shipping quotes with various shipping companies to get you the best possible shipping rate. Additionally, we have distributor partners who carry our product line in Europe and Costa Rica, email Bags@TricorBraunFlex.com for more information.
What is the one-way degassing valve used for?
The most common application of the one-way degassing valve is for fresh roasted coffee. Fresh roasted coffees emit large amounts of gas (CO2) for several days after roasting. At the same time, coffee requires protection from air to maintain its fresh roasted taste. A coffee roaster must seal his coffee in a package that will (1) not allow air to enter the bag to spoil freshness, and (2) will allow the CO2 emitted from coffee to escape out of the bag.
For more information, please see the One-Way Degassing Valve section of this website or call a customer service representative at 800-562-2247.
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